Returns & Exchanges
At TOBOGGAN, we want you to love your purchase; if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. We strive to make the process as seamless as possible to ensure your shopping experience remains top-tier.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and securely attach the prepaid shipping label provided via our returns portal.
Ship the Items
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing